iw001 Privacy Policy

1. Types of Data We Collect

When you register an account, make deposits or withdrawals, and use services on the iw001 platform, we may collect the following types of information —

1.1 Information You Provide Directly

• Your name, date of birth (for age verification), and passport or national ID number
• Email address and contact phone number
• Payment information (KBZPay number, Wave Money number, AYA Pay number, and bank account data)
• Account login details (username, password hash)
• Service purchase history and gameplay history

1.2 Information Recorded Automatically

• IP address, browser type, and device information
• Pages you visit, buttons you click, and activity timestamps on our site (session logs)
• Data collected from cookies and similar technologies
• Date and time of access (Myanmar Standard Time)

1.3 Information Received from Third-Party Sources

• Transaction confirmation data from payment service providers
• Referral data from a friend who referred you to us
• Verification records from different banks — KBZ Bank, AYA Bank

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2. How We Use Your Information

We use the information we collect only for the following purposes —

• Account Management — To create your account, provide our services, and verify your identity
• Payment Processing — To securely handle your deposit and withdrawal requests
• Customer Support — To resolve your issues via 24/7 Live Chat and Email
• Platform Improvement — To improve the website and upgrade our services
• Legal Compliance — To meet requirements for retaining communication and financial records
• Notifications — To send you bonus, promotion, and account security alerts (you can unsubscribe at any time)
• Fraud Prevention — To review suspicious transactions and protect your account from unauthorized access

For any purpose not listed above, we will only use your information after obtaining your prior consent.

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3. Cookies and Tracking Technologies

Our website uses cookies and similar web storage technologies. These can be categorized as follows —

3.1 Essential Cookies

These are cookies required for the website to function properly — for example, login session data, shopping cart data, and security tokens. These cookies cannot be blocked.

3.2 Analytics Cookies

These cookies collect data to help us understand how the website is used and to improve our services. You can block these cookies through your browser settings.

3.3 Blocking Cookies

Please note that if you block cookies in your browser settings, some features of the website may not work correctly.

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4. Sharing Your Information with Third Parties

When iw001 shares your personal information with third parties, we ensure that appropriate safeguards are in place. Cases where information may be shared include —

• Payment Service Providers — KBZPay, Wave Money, AYA Pay, and banking partners to complete transactions (only financial transaction data is shared)
• IT Service Providers — Cloud hosting, server maintenance, and cybersecurity companies (used only under signed data processing agreements)
• Legal Requirements — Regulatory bodies and legal proceedings where required by law

We commit to never selling, renting, or transferring your data to advertising companies, data brokers, or any third-party marketing services.

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5. Data Storage and Security

iw001 has both technical and organizational measures in place to protect your personal information —

• SSL/TLS Encryption — All communications between the website and our servers are encrypted
• Password Hashing — Your password is never stored in plaintext anywhere
• Two-Factor Authentication — An additional account login verification service is available
• Firewall and Intrusion Detection — Our servers are protected around the clock
• Access Control — Staff access to your data is restricted strictly to what their role requires
• Regular Security Audits — The platform's security is regularly reviewed and maintained

However, we acknowledge that no method of data transmission can be guaranteed 100% secure. We do our best to minimize potential risks.

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6. Data Retention Period

We will retain your personal data for as long as necessary to provide our services. Even after transactions are complete, we may continue to retain data for a set period as required by law —

• Financial transaction records — for the period required by law
• Customer service records — records unrelated to security audits are deleted upon your request
• Data deletion requests — you can submit a request by emailing [email protected]

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7. Your Rights

Every user of the iw001 platform has the following rights regarding their personal data —

7.1 Right of Access

You can request a copy of the data we hold about you.

7.2 Right to Rectification

You can request correction of any inaccurate personal data. You can do this directly through your account Settings or by emailing [email protected].

7.3 Right to Erasure

You can request deletion of your personal data, excluding data we are legally required to continue retaining.

7.4 Right to Restriction

If you have objections regarding how we handle your data, you have the right to raise those objections.

7.5 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can contact [email protected] to request to unsubscribe.

To exercise any of the above rights, you can contact [email protected] 24/7, even outside office hours.

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8. Policy on Minors

iw001 services are only available to adults aged 21+. We do not knowingly collect personal data from anyone under 21. If we become aware that someone under 21 is using our platform, we will immediately delete their data and close their account. 21+ only — iw001 strictly enforces this rule.

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9. International Data Transfers

iw001's servers may be located in countries that have dealings with Myanmar. When data transfers occur, we enter into a Data Processing Agreement (DPA) for protection purposes and ensure that data protection standards are met.

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10. Policy Changes

iw001 may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email and clearly display the "Last Updated" date at the top of the policy. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

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11. Contact and Complaints

If you have any questions, requests, or complaints regarding this Privacy Policy —

• Email — [email protected]
• Live Chat — Available 24/7 in Myanmar language via Live Chat on the website

We will do our best to respond to your message without delay. Please note that if you are not satisfied with how iw001 handles data protection matters, you have the right to lodge a complaint with the relevant supervisory authority.