iw001 FAQ — Full answers to your questions

Two-Step Verification (2FA) is a system that checks your login in two steps — not just your password, but also an OTP code sent to your phone. This way, even if your password is leaked, it is much harder for others to access your account. At iw001, you can turn on 2FA from your account settings by linking your phone number or email. We recommend keeping this feature on.

Contact iw001 Live Chat immediately and ask to have your account temporarily suspended. Then check your email and phone for any unknown login records. Change your password right away and turn on Two-Step Verification. If any financial transactions have been made, our support team will investigate and assist you.

Never share your OTP code with anyone under any circumstances — including people who claim to be iw001 staff. Under iw001 policy, our staff will never ask for an OTP code. Anyone asking you to share your OTP is likely a scammer — refuse immediately and notify our team.

The only official address is iw001.mom. Whenever you visit, check that the browser's address bar shows https:// and iw001.mom. URLs that mix numbers and letters or have extra text after iw001, and pop-ups asking you to log in through a form — these are signs of fraud. Stay aware of digital security, and if you are unsure, ask us via Live Chat.

iw001 protects all data transfers with SSL encryption (TLS 1.2 and above). Your payment details, KYC documents, and personal information are stored only on encrypted servers and will never be shared with third parties.

The most common reasons for rejection are blurry images, missing the front or back of the NRC, or an expired ID. If your submission is rejected, contact iw001 Live Chat to find out the specific reason. Then re-upload clearer photos taken in good natural daylight.

Accepted documents are front and back photos of your NRC, or the photo-data page of a Myanmar passport. The NRC must not be expired and all images must be clearly legible. If additional documents are needed, our team will contact you.

KYC documents are stored on encrypted servers in line with our privacy policy, and only staff directly involved in the verification process can access them. This information is never shared with third parties or used for advertising purposes. For more details, please read our Privacy Policy.

When withdrawing at iw001, the name shown in your KYC must match the name on your payment account (KBZPay, Wave Money, AYA Pay, or bank transfer). If they do not match, the withdrawal may be suspended and you may be asked to update your personal information. This is in place to protect your money and personal details.

If the connection drops, the result of that game round is calculated and saved server-side, so your result is not lost. You can re-enter the game and check your account history. If the disconnection lasts a long time, contact Live Chat, share the time of the session, and ask them to check it for you.

You can access iw001 directly from your phone browser (Chrome, Safari, Samsung Internet) without downloading anything. The site is built with Responsive Design to fit mobile screens and displays well on your phone screen. For those who want to download the app, it is also available on the website.

You can access iw001 on Android and iOS phones, tablets, and desktops (Windows, macOS). Supported browsers include Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the latest version.

First, clear your browser cache and cookies (Settings → Privacy → Clear Browsing Data). Then restart your phone and check your network connection. If the problem continues, try opening the site in an incognito window — this helps check whether any extensions are interfering. If the issue still isn't resolved, contact us via Live Chat.

Using a VPN may reduce connection quality and cause security checks to take longer. A slow VPN connection can also make games load more slowly. To troubleshoot, first turn off the VPN and try again — if that helps, try switching to a different VPN server location.

For withdrawals at iw001, the name on your KYC registration must match the name on your payment wallet (KBZPay, Wave Money, AYA Pay) or bank transfer account. Third-party wallets cannot be accepted for withdrawals — this is a required policy for financial security.

To withdraw your iw001 Welcome Bonus (200% up to 100,000 Ks), you must meet the wagering requirement — you must wager 10 times the bonus amount before a withdrawal is allowed. For example, if you deposit 20,000 Ks and receive a 40,000 Ks bonus, you must wager 40,000 × 10 = 400,000 Ks. You can check your wagering progress in your account dashboard.

iw001's withdrawal service runs 24 hours a day, 7 days a week — there are no restrictions for nights or weekends. We aim to process your request within 1 hour of confirmation. The minimum withdrawal amount is 20,000 Ks; requests below this amount will not be processed.

You need at least 20,000 Ks to make a withdrawal at iw001. Withdrawal requests can only be submitted once this threshold is met; requests below this amount will be automatically declined by the system. The minimum deposit amount is 3,000 Ks — you can deposit via KBZPay, Wave Money, AYA Pay, or bank transfer.

First, check the request status in your account history — if it shows "Pending", it is still being prepared. If it has changed to "Processing" but you still have not received the funds, note that delays can sometimes occur on the wallet or bank side. If it has been over 1 hour and you still have not received the funds, note down your request number and the time, then contact Live Chat — we will look into it for you.